US & EU SHIPPING SUSPENDED
RETURN POLICY
Our return policy lasts 7 days (on full priced goods only), from receipt of goods. If the product or garment you have purchased is not suitable, we will offer you an exchange or gift card as long as it meets our refund criteria below. We do not offer returns or exchange on goods purchased more than 7 days prior. We do not offer refunds for change of mind or if your purchased item is not suitable. All product information is clearly noted online. Refunds are only offered if an item is deemed faulty.
Sale items or discounted goods cannot be returned or exchanged unless deemed faulty.
For clothing, to be eligible for a return, your garment must be unworn, with labels and tags still attached and in the original packaging. Any garment that has been altered, smells of perfume/deodorant or is soiled or marked in any way, cannot be returned. This does not mean that you cannot try on your new purchase, just that we cannot accept any items that show signs of wear or use or have been washed or dry cleaned.
Any sign of use or wear will disqualify the item from being returned or exchanged. Socks and tights cannot be tried on. Shoes must be tried on on carpet, if the soles show any sign of wear we cannot exchange them.
Any non-clothing items, must be unopened, unused and in their original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
REFUNDS (if applicable)
Once your faulty item is returned, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shop@manteaunoir.com.au
SALE ITEMS & DISCOUNTED PURCHASES (if applicable)
Sale items and discounted items purchased online cannot be returned. We do not offer exchanges, refunds or gift cards on any sale items or discounted items purchased online, unless the item is deemed faulty. Kindly read all product descriptions carefully and our conditions of sale before making your online purchases.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@manteaunoir.com.au and send your item to:
Manteau Noir, Shop 1/27 Vincent Street Daylesford Vic 3460.
FAULTY ITEMS
We will happily repair, exchange or refund faulty items within 7 days of receipt of goods. Please contact us by phone +61 35348 1902 or email team@manteaunoir.com.au to discuss the fault that has occurred.
SHIPPING
We ship out website orders on Mondays, Wednesdays and Fridays. Due to our location in regional Victoria, it can take up to ten days for Australia Post to deliver your item. Should you require express shipping, please choose the Express Postage option when at check-out. Please note that our shipping days are still on Monday, Wednesday and Fridays, even for express shipping requests.
To return your product, you should mail your product to: Manteau Noir, Shop 1/27 Vincent Street Daylesford Vic 3460.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
