Our return policy lasts 7 days from receipt of goods. If the product or garment you have purchased is not suitable, we will be pleased to offer you an exchange, credit note or refund as long as it meets our refund criteria below. Unfortunately we do not offer a refund or exchange on goods purchased more than 7 days prior. Sale items cannot be returned or exchanged.
For clothing, to be eligible for a return, your garment must be unworn, with labels still attached and in the original packaging. Any garment that has been altered, smells of perfume or deodrant or is marked in any way, cannot be returned. This does not mean that you cannot try on your new purchase, just that we cannot accept any items that show signs of wear or use or have been washed or dry cleaned.
Any non-clothing items, must be unused and in their original packaging. Any sign of use or wear will disqualify the item from being returned or exchanged.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Bed linen
- Bath and body care products
- Gift cards
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Manteau Noir, Shop 1/27 Vincent Street Daylesford Vic 3460.
We will happily repair, exchange or refund faulty items within 7 days of receipt of goods. Please contact us by phone or email to discuss the fault that has occurred.
We ship out website orders on Mondays, Wednesdays and Fridays. Due to our location in regional Victoria, it can take up to ten days for Australia Post to deliver your item. Should you require express shipping, please choose the Express Postage option when at check-out. Please note that our shipping days are still on Monday, Wednesday and Fridays, even for express shipping requests.
To return your product, you should mail your product to: Manteau Noir, Shop 1/27 Vincent Street Daylesford Vic 3460.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.