Last updated: August 2026

Manteau Noir respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, shop with us online or in store, contact us, subscribe to our email or SMS marketing, or otherwise interact with Manteau Noir.

We handle personal information in accordance with applicable Australian privacy laws and the requirements that apply to the services we use to operate our business.

SECTION 1 — INFORMATION WE COLLECT

When you purchase something from Manteau Noir, contact us, create or use a customer account, request a return or exchange, or otherwise interact with us, we may collect personal information that you provide.

This may include your name, billing and delivery address, email address, telephone or mobile number, order and purchase history, payment and transaction information, customer-service correspondence, returns and exchanges information, and your email or SMS marketing preferences and consent.

When you browse our online store, certain technical information may also be collected automatically, including your internet protocol (IP) address, browser type, device information and information about how you use our website.

SECTION 2 — HOW WE USE YOUR INFORMATION

We may use your personal information to process and fulfil orders, arrange payments and delivery, manage returns and exchanges, communicate with you about purchases or enquiries, provide customer service, maintain business and transaction records, protect our website and customers from fraud or misuse, understand how our website is used, improve our products and services, and comply with legal, accounting and regulatory requirements.

Where you have consented, or where otherwise permitted by law, we may also use your information to send you email or SMS marketing communications from Manteau Noir.

We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

SECTION 3 — CONSENT

When you provide personal information for the purpose of completing a transaction, placing an order, arranging delivery, requesting a return or communicating with us about a purchase, we use that information for purposes reasonably connected with providing those services to you.

Where we ask to use your personal information for marketing, including email or SMS marketing, we will provide an opportunity for you to consent.

Marketing consent is voluntary and is not a condition of purchasing from Manteau Noir.

You may withdraw your marketing consent at any time using the unsubscribe methods provided in our communications or by contacting us.

Email: team@manteaunoir.com.au

Phone: 03 5348 1902

SECTION 4 — EMAIL MARKETING

If you subscribe to our mailing list or otherwise consent to receive email marketing, we may send you information about Manteau Noir, the unsubscribe methods provided in our communications or by contacting us.

Email: team@manteaunoir.com.au

Phone: 03 5348 1902

SECTION 4 — EMAIL MARKETING

If you subscribe to our mailing list or otherwise consent to receive email marketing, we may send new arrivals, Violetta par Manteau Noir collections, special releases, sales, private online offers, events and other news from our store.

You may unsubscribe from email marketing at any time using the unsubscribe link contained in our emails.

Unsubscribing from marketing emails will not prevent us from contacting you where necessary in relation to an order, transaction, customer-service matter or other non-marketing communication.

SECTION 5 — SMS MARKETING

If you choose to subscribe to Manteau Noir SMS marketing, we may collect your mobile telephone number, SMS subscription status, consent information and information relating to messages sent to or received from you through our messaging program.

By subscribing to SMS marketing, you consent to receiving recurring marketing and informational text messages from Manteau Noir at the mobile number you provide.

SMS marketing may include information about new arrivals, Manteau Noir and Violetta par Manteau Noir collections, special releases, sales, events, private offers and other news from Manteau Noir.

Your consent to receive SMS marketing is voluntary and is not a condition of purchase.

Message frequency may vary depending on our marketing schedule and your interaction with Manteau Noir.

Your usual mobile carrier message or data charges may apply.

We use Mailchimp and its SMS service providers to help operate our SMS marketing program. Your mobile number, consent information and relevant messaging information may therefore be processed by Mailchimp and its SMS providers for the purpose of providing these services.

You may withdraw your consent to SMS marketing at any time by following the unsubscribe instructions contained in our messages.

Where supported, you may reply STOP to unsubscribe. If an unsubscribe link is included in the message, you may also use that link.

After you unsubscribe, we may send one confirmation message advising that you have been unsubscribed. Marketing SMS messages will then stop unless you subsequently subscribe again.

If you require help with our SMS marketing service, please contact us at team@manteaunoir.com.au or follow the HELP instructions included in our SMS messages where supported.

SECTION 6 — DISCLOSURE

We may disclose personal information where reasonably necessary to operate our business and provide services to you.

This may include disclosure to Shopify, Mailchimp, payment providers, delivery and fulfilment providers, technology providers, website analytics providers, professional advisers, accounting providers and other service providers that assist us in operating Manteau Noir.

We may also disclose personal information where required or authorised by law.

We do not sell your personal information to advertisers.

SECTION 7 — SHOPIFY & PAYMENT PROCESSING

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that enables us to operate our online store, process orders and provide related services.

Payment information may be processed by Shopify and other payment providers made available through our checkout.

Payment providers maintain their own security and privacy systems and may process information in accordance with their own privacy policies and legal obligations.

SECTION 8 — THIRD-PARTY SERVICES

The third-party providers we use generally collect, use and disclose personal information only to the extent reasonably necessary to provide their services to us.

Some third-party providers, including payment processors, Shopify, Mailchimp, website analytics services and technology providers, maintain their own privacy policies.

We encourage you to review the privacy policies of those providers if you would like further information about how they handle personal information.

Some service providers may store or process information outside Australia. The countries involved may vary depending on the provider and services being used.

Where applicable, we take reasonable steps to use reputable providers and manage personal information consistently with our privacy obligations.

SECTION 9 — THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

Once you leave the Manteau Noir website, the privacy practices and terms of the third-party website or service apply.

We are not responsible for the privacy practices or content of websites that we do not operate.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

SECTION 10 — WEBSITE ANALYTICS

We may use Shopify analytics, Google Analytics or similar services to understand how visitors use our website.

Analytics information may include pages viewed, time spent on the website, referring websites, browser and device information, approximate location and interactions with the website.

We use this information to understand website performance and improve the customer experience.

SECTION 11 — COOKIES & SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies.

Cookies may be used to operate our online store, remember your cart and preferences, maintain security, understand website traffic and usage, improve website performance and support analytics and marketing where permitted.

You can control some cookie settings through your browser and, where available, through the privacy controls displayed on our website.

SECTION 12 — SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We use established e-commerce, payment, marketing and technology providers and take reasonable organisational and technical measures appropriate to our business.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

SECTION 13 — RETENTION OF INFORMATION

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, taxation, fraud-prevention and business-record requirements.

We may also retain appropriate records of marketing consent, including SMS consent and unsubscribe requests, where reasonably necessary for compliance and administration of our marketing programs.

When personal information is no longer reasonably required, we may delete, de-identify or securely dispose of it where appropriate.

SECTION 14 — ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us if you would like to request access to personal information we hold about you, correct or update your information, or ask a question about how your information is handled.

We may need to verify your identity before responding to a request.

SECTION 15 — REQUESTS TO DELETE INFORMATION

You may ask us to delete personal information we hold about you.

There may be circumstances where we need to retain some information, including where it is required for accounting, taxation, fraud prevention, dispute management, consent records or another legal obligation.

Where we are able to delete the information, we will take reasonable steps to do so.

SECTION 16 — CHILDREN

Our online store is intended for customers who are legally able to enter into a purchase transaction.

We do not knowingly seek to collect personal information from children for the purpose of marketing our products to them.

SECTION 17 — CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, our website, the services and technology we use, our email or SMS marketing programs, or applicable privacy requirements.

The current version will always be published on this page.

SECTION 18 — PRIVACY QUESTIONS & COMPLAINTS

If you have a question, would like to request access to or correction of your information, wish to withdraw marketing consent, or would like to make a privacy complaint, please contact us:

Manteau Noir
Shop 1/27 Vincent Street
Daylesford VIC 3460
Australia

Phone: 03 5348 1902
Email: team@manteaunoir.com.au

We will review privacy enquiries and complaints and respond within a reasonable period.