This policy does not exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.
Manteau Noir offers a limited change-of-mind return policy in addition to your rights under Australian Consumer Law.
We are not required to provide a refund, replacement or exchange where a customer has simply changed their mind, purchased an incorrect size or decided that an item is no longer suitable. However, eligible full-priced items may be returned within the conditions set out below.
For an approved change-of-mind return, we may offer:
An exchange; or a store credit issued as a Manteau Noir gift card.
Cash refunds are not offered for change-of-mind returns.
Our website provides detailed product descriptions, photographs and sizing information. If you would like further information before purchasing, please contact our team on 03 5348 1902 between 10am and 4pm daily or email team@manteaunoir.com.au.
CHANGE-OF-MIND RETURNS
Our change-of-mind return period is 7 days.
For purchases made in store, the seven-day period begins on the date of purchase.
For online purchases, the seven-day period begins on the date your order is delivered.
Manteau Noir may offer an exchange or store credit for an eligible full-priced item returned within this period. Store credit will be issued as a Manteau Noir gift card.
You must contact us and receive approval before returning an item.
For an approved change-of-mind return, the value of the store credit may be reduced by applicable shipping charges.
Phone: 03 5348 1902
Email: team@manteaunoir.com.au
Clothing
To qualify for a change-of-mind return, garments must:
Be unworn and unused;
Have all original labels, swing tags and accessories attached;
Be returned in their original packaging;
Be free from perfume, deodorant, makeup, marks or other signs of wear; and
Not have been altered, washed or dry-cleaned.
You are welcome to try on your garment. We simply ask that you take reasonable care when doing so. Please remove jewellery before trying garments on to help prevent accidental damage.
Non-clothing items
Eligible non-clothing items must be unused, undamaged and returned in their original packaging.
Items showing signs of use or wear cannot be accepted for a change-of-mind return.
ITEMS EXCLUDED FROM CHANGE-OF-MIND RETURNS
We do not accept change-of-mind returns for:
Bed linen;
Perfume and fragrance;
Earrings;
Bath, body and skincare products;
Books and journals;
Purchased gift cards;
Sale items, except for the limited Violetta par Manteau Noir womenswear size-exchange policy detailed below;
Items that are no longer in their original condition;
Items damaged or missing parts for reasons unrelated to a fault or error by Manteau Noir; or
Items returned outside the seven-day return period.
These exclusions relate only to change-of-mind returns. They do not affect your rights under the Australian Consumer Law where a product is faulty, unsafe, incorrectly supplied, significantly different from its description or otherwise fails to meet a consumer guarantee.
REQUESTING A RETURN
Please contact our Daylesford store before returning an item.
Phone: 03 5348 1902
Email: team@manteaunoir.com.au
Please include your order number and the reason for your return.
Once your return has been approved, please send it to:
Manteau Noir — Returns
Shop 1/27 Vincent Street
Daylesford VIC 3460
Australia
Please include your name, order number and proof of purchase with your return.
Do not send your purchase directly to the manufacturer.
For an approved change-of-mind return, customers are responsible for return postage and the postage associated with sending an exchanged item.
If you are returning an item for a direct exchange, please include a prepaid, addressed Express Post satchel so our team can send your replacement item.
Returns are generally processed once a week. A member of our team will contact you once your return has been received and assessed.
SALE ITEMS
All sale-item purchases are final for change of mind, except for the limited Violetta par Manteau Noir womenswear size-exchange option detailed below.
We do not offer change-of-mind refunds, returns or store credits on sale items.
Violetta par Manteau Noir womenswear
For Violetta par Manteau Noir womenswear only, we may offer an exchange for another size where the required size is available.
Please contact our team before returning the garment:
Phone: 03 5348 1902
Email: team@manteaunoir.com.au
If an alternative size is not available, we cannot offer a change-of-mind return, exchange or store credit.
Please read product descriptions and sizing information carefully before purchasing sale items and contact us if you require further information.
This sale policy does not affect your rights under the Australian Consumer Law. Sale products remain covered by consumer guarantees in the same way as full-priced products.
FAULTY, DAMAGED OR INCORRECT ITEMS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Your rights concerning faulty goods are not limited to seven days. Consumer guarantees may continue to apply for a reasonable period having regard to matters such as the nature, price and expected lifespan of the product.
A product may fail to meet a consumer guarantee if, for example, it:
Is faulty or damaged;
Is unsafe;
Is significantly different from its description or sample;
Is not of acceptable quality;
Does not perform as represented; or
Is not fit for a purpose made known to us.
Major problems
Where a product has a major problem, the customer may choose between a refund or replacement.
A major problem may include a product that is unsafe, substantially different from its description, or cannot be used for its normal purpose and cannot easily be fixed within a reasonable time.
Minor problems
Where a problem is minor, Manteau Noir may first choose to repair the product at no charge.
If the problem cannot be repaired, or cannot be repaired within a reasonable time, further remedies including a refund or replacement may become available.
Manteau Noir may inspect and assess a returned product before providing a remedy.
Please contact us as soon as practical after discovering a problem.
Phone: 03 5348 1902
Email: team@manteaunoir.com.au
Fair wear and tear, accidental damage, misuse, neglect or a fault clearly disclosed before purchase are not considered product faults under this policy.
RETURN POSTAGE FOR FAULTY ITEMS
If a returned product is confirmed to be faulty, damaged or incorrectly supplied, Manteau Noir will reimburse reasonable return-postage costs.
Please retain your postage receipt.
REFUNDS FOR FAULTY ITEMS
Once your return has been received and assessed, we will contact you by email or telephone.
Where a refund is approved, the refund will be returned to your original payment method.
Please allow up to 14 days for the refund to be processed.
Where you are legally entitled to a refund under the Australian Consumer Law, Manteau Noir will not substitute a store credit or gift card unless you choose to accept one instead.
LATE OR MISSING REFUNDS
If you have not yet received an approved refund:
Check your bank account or credit-card statement.
Contact your card provider, as processing times can vary.
Contact your bank, as there may be a delay before the transaction appears.
If you have completed these steps and the refund is still missing, please email team@manteaunoir.com.au.
VIOLETTA PAR MANTEAU NOIR & VICTORIA VARRASSO PRODUCTS PURCHASED FROM STOCKISTS
This policy applies to products purchased directly from Manteau Noir, either through our Daylesford store or our online store.
Violetta par Manteau Noir and Victoria Varrasso products purchased from one of our stockists should be returned to the original place of purchase and will be handled in accordance with that stockist’s return procedures.
Rights provided by the Australian Consumer Law continue to apply.
SHIPPING
Online orders are generally dispatched on Monday, Wednesday and Friday.
During peak periods, please allow additional time for processing.
As we are located in regional Victoria, Australia Post delivery within Australia can take up to approximately ten days. Delivery times may be longer during peak periods.
If you require your order quickly, we highly recommend selecting Express Post at checkout.
Complimentary Australian shipping
We offer complimentary standard shipping within Australia on orders over $350.
Express shipping
Express Post is available at checkout.
Please note that selecting Express Post affects the delivery service after dispatch. Our normal dispatch days remain Monday, Wednesday and Friday.
International shipping
International shipping is currently limited.
Available destinations and shipping options are displayed at checkout. If your destination is unavailable, please contact us at team@manteaunoir.com.au.
RETURN SHIPPING
For approved change-of-mind returns, customers are responsible for return-postage costs.
Original shipping charges are non-refundable for change-of-mind returns.
Customers are also responsible for postage associated with an exchange unless the product was faulty, damaged or incorrectly supplied.
We strongly recommend using a tracked postal service when returning an item. For higher-value returns, you may also wish to purchase additional shipping insurance.
Manteau Noir cannot accept responsibility for a return parcel lost or damaged in transit before it reaches us.
STORE CREDIT & GIFT CARDS
For an approved change-of-mind return, a store credit will be issued as a Manteau Noir gift card.
The value issued will be the approved return amount after any applicable change-of-mind shipping charges have been deducted.
Manteau Noir gift cards supplied on or after 1 November 2019 are valid for at least three years, unless an exemption provided by Australian law applies. The expiry date and relevant conditions should be clearly displayed on the card.
Gift cards cannot be redeemed for cash except where required by law.
WHEN A CHANGE-OF-MIND RETURN IS NOT AVAILABLE
A customer is not automatically entitled to return a product simply because they:
No longer want it;
Ordered the wrong product or size;
Found the product cheaper elsewhere;
Found another product they prefer;
Were informed of the relevant fault before purchasing;
Damaged the product through misuse; or
Have used the product for an extended period and the issue is ordinary wear and tear.
These circumstances do not remove any separate rights that may arise under the Australian Consumer Law.
